Ivy Sinclair didn't plan on dying today. One moment she was crossing a street in the middle of an ordinary morning, and the next she was waking up in Hell — confused, very much not dead by official records, and completely impossible to return home. Hell's bureaucracy has a solution: if she's seen too much to go back, she'll simply have to work there.
Assigned as assistant to Malcolm, Hell's most capable and thoroughly sarcastic Grim Reaper, Ivy's new job involves soul collection, infernal paperwork, and staying alive in a realm that wasn't built for humans. But beneath the dark routines of the afterlife, something is rotting. A power-hungry faction led by the ruthless Viktor is tightening its grip on Hell's soul collection system, eliminating rivals, and using dark magic to bring the entire realm under its control. Ivy and Malcolm find themselves drawn into the centre of a rebellion neither of them asked to lead.
As they forge alliances with unlikely figures, uncover corruption woven through Hell's oldest institutions, and fight back against forces that should be far beyond them, Ivy begins to suspect that her arrival in Hell was never truly an accident. The girl who wasn't supposed to die might be exactly the exception this realm needs — not just to survive, but to change entirely.